Privacy policy

Who we are
Our website address is:

In this policy, we want to inform you about how we at Eleven Books & Books process your personal data and about your rights. Personal data is any information that can be connected to you as a private person, for example name and contact information.

Eleven Books & Books is owned by eleven books, s.r.o., based in Slovakia, with the following company details:

eleven books, s.r.o.
Ožvoldíkova 4
841 02 Bratislava

IČO: 50 097 148
DIČ: 21 20 18 57 82

contact details:
+421 948 824 811

What personal data we collect and why
The data concerning the user is collected to allow Eleven Books & Books to provide its services, as well as for the following purposes: analytics, contacting the user, registration and authentication and interaction with external social networks and platforms.

Customer contact information
The following personal data is necessary for Eleven Books & Books to process an order in accordance with our terms of service and deliver the ordered items to the customer’s satisfaction: email address, first name, last name, shipping address.

By registering or authenticating, users allow Eleven Books & Books to identify them and give them access to dedicated services. The user registers by filling out the registration form and providing the personal data directly to Eleven Books & Books. Purchase is also possible without registering, but the required personal information necessary for successfully delivering the ordered books needs to be provided in Checkout: email address, first name, last name, shipping address.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact forms
If you wish to contact us we need to collect your email address to be able to respond to your request/question/suggestion. The provided email address will not be used for any other purposes (other mailings etc.).

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. You may also choose to select “Remember Me” when logging in order to login without entering your email and password the next time.  This information is only stored temporarily and if you log out of your account, the login cookies will be removed.

Data protection
Eleven Books & Books takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the collected data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.

How long we retain your data
We will only retain personal data for as long as necessary to fulfill the purposes we collected it for – to deliver the best possible service for the users and customers. or if we are required to do so by law. For users that register or make a purchase, we also store the personal information they provide in their user profile or checkout process. All users can see, edit, or delete their personal information at any time.

If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.